Last updated: 12 June 2026 · Effective upon account registration or continued use of the Platform
This Privacy Policy explains how my3win collects, uses, stores, and protects your personal data. By registering or using the my3win Platform, you acknowledge that you have read this policy and consent to data processing as described herein.
All data in transit protected by 256-bit SSL.
Access, correct, or delete your data at any time.
We never sell personal data to third parties.
Manage your cookie preferences at any time.
Data retained only as long as necessary or required.
Dedicated data privacy contact for all enquiries.
This Privacy Policy ("Policy") is issued by my3win ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at my3win.co (the "Platform"). This Policy describes how my3win collects, processes, stores, shares, and protects personal data relating to registered Members and visitors to the Platform.
This Policy applies to all personal data processed in connection with your use of the my3win Platform, including data collected during account registration, gaming activity, payment transactions, customer support interactions, and your use of the my3win website and any associated mobile interfaces.
By registering an account on my3win, by continuing to use the Platform following the posting of a revised version of this Policy, or by otherwise interacting with us, you confirm that you have read and understood this Policy and you consent to the processing of your personal data in the manner described herein.
my3win collects only the personal data that is necessary to provide the Platform's services, comply with legal obligations, and protect the integrity of the gaming environment. The categories of personal data we may collect include:
my3win collects personal data through the following channels:
| Collection Method | Examples |
|---|---|
| Direct collection | Registration form, KYC document submission, withdrawal requests, support enquiries |
| Automated collection | Cookies, log files, device fingerprinting, session tracking during Platform use |
| Payment processors | Transaction confirmation data from Touch 'n Go, DuitNow, FPX, and banking partners |
| Third-party verification | Identity verification data returned from KYC service providers |
| Game providers | Game round outcomes, RTP data, and session statistics from licensed game studios |
my3win uses your personal data strictly for the following purposes:
my3win processes personal data on one or more of the following legal bases:
my3win does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
We do not sell your data. my3win does not share or sell personal data to advertisers, data brokers, or marketing companies.
As my3win operates with game studio providers and technology partners located in various jurisdictions, personal data may be transferred to and processed in countries outside Malaysia. Where such transfers occur, my3win takes steps to ensure that appropriate safeguards are in place, which may include standard contractual clauses, data processing agreements with adequate data protection provisions, or transfers to jurisdictions recognised as providing an adequate level of data protection.
By using the Platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside your country of residence.
my3win retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an individual.
my3win uses cookies and similar tracking technologies on the Platform to provide core functionality, analyse usage, and — with your consent — deliver personalised content. The categories of cookies used are as follows:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Login session management, security tokens, fraud prevention | No — essential for Platform operation |
| Functional | Language preferences, game display settings, remember-me functionality | No — necessary for service delivery |
| Analytics | Aggregated usage data, page performance, navigation patterns | Yes — opt-in consent required |
| Marketing | Personalised promotion targeting based on browsing and gaming behaviour | Yes — explicit opt-in required |
You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the Platform, including your ability to log in.
Subject to applicable law, you have the following rights in relation to your personal data held by my3win:
To exercise any of the above rights, please contact us at the email address in Section 14. We will respond to all valid requests within thirty (30) calendar days. We may request proof of identity before processing your request.
The my3win Platform is strictly intended for adults aged 21 years and above. my3win does not knowingly collect personal data from persons under the age of 21. If we discover that personal data has been collected from a person under the age of 21, we will promptly close the associated account, delete the relevant personal data, and — where applicable — return or forfeit any funds in the account in accordance with our Terms & Conditions.
🔞 21+ Only. If you are a parent or guardian and believe your child has registered an account on my3win, please contact us immediately at the address in Section 14 so we can take prompt action.
my3win implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While my3win takes all reasonable steps to secure your personal data, no online transmission or storage system can be guaranteed to be 100% secure. You are also responsible for maintaining the security of your own account credentials.
my3win reserves the right to amend this Privacy Policy at any time. When material changes are made, we will post a notice on the Platform and update the "Last updated" date at the top of this document. Your continued use of the Platform following the posting of any revised Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how we handle your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by my3win, please contact us through the following channels. Our team is available 24/7 via live chat on the Platform for urgent data matters.
Data Privacy Enquiries: [email protected]
Please include "Privacy Request" in the subject line of your email and provide sufficient detail for us to identify your account and the nature of your request. We aim to acknowledge all written privacy requests within five (5) business days and provide a full response within thirty (30) calendar days.
Your data is protected. Your privacy matters. Join Malaysian players across KL, Penang, and JB. 21+ only.
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